Your complete satisfaction is our most important priority. If you are not 100% satisfied for any reason, we will gladly accept returns of packages within 30 days of the order date and issue a full refund of the product cost.

We will pay for the return shipping of any product that we have sent in error.

If you have purchased something and wish to return it due to wrong sizing or color etc, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.

All we ask is that the product is not used, is in the same condition you received it and is in the original box.

If you want to discuss a return before sending it, please contact us.

How to Make a Return

Please contact us directly to discuss any refund so we have a chance to put it right. We are here to help you look after your pets.

Once the parcel has been received at our warehouse, we will process the return and confirm by email when the funds have been placed back to your PayPal or bank account used for the order.

Packing Your Return

The box or packagng that the items were originally shipped in can be reused. If you are unsure then please don’t hesitate to contact us.